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Terms & Conditions

By accessing and using this website, customers agree to the terms outlined below. These terms are designed to ensure a safe, transparent, and reliable shopping experience for all users.

1. Customer Care

1.1 Our Commitment

We are committed to providing reliable customer support and clear communication to all our customers.

  • We aim to respond to customer inquiries within a reasonable timeframe

  • Customer support is available through the contact details provided on our website

  • Communication will primarily take place via WhatsApp, email, or phone, as specified

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1.2 Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal and contact information

  • Reading product descriptions, size guides, and policies before placing an order

  • Understanding our shipping schedule and returns policy

Failure to review provided information does not constitute grounds for complaints or refunds.

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1.3 Order Issues & Complaints

Any issues regarding:

  • Incorrect items

  • Damaged items

  • Missing items

must be reported within 48 hours of receiving the order. Reports made outside this period may not be accommodated.

2. Privacy Policy

2.1 Information We Collect

We may collect the following information:

  • Full name

  • Contact details (phone number, email address)

  • Delivery or collection details

  • Payment confirmation information

We only collect information necessary to process and fulfill orders.

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2.2 Use of Personal Information

Customer information is used strictly for:

  • Order processing

  • Communication regarding orders

  • Customer support

  • Legal and operational requirements

We do not sell, rent, or trade customer information to third parties.

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2.3 Data Protection

We take reasonable measures to protect customer information against:

  • Unauthorized access

  • Misuse

  • Disclosure

While we strive to protect all personal data, customers acknowledge that no online platform can guarantee absolute security.

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2.4 Third-Party Services

Payments and certain services may be processed through trusted third-party providers. These providers operate under their own privacy and security standards.

3. Safety and Security

3.1 Secure Transactions

  • All payments are processed through secure and trusted payment channels

  • We do not store sensitive payment details such as card numbers or PINs

3.2 Fraud Prevention

To protect both customers and the business:

  • We reserve the right to verify orders

  • Suspicious or fraudulent transactions may be cancelled without notice

3.3 Website Use

Customers agree not to:

  • Misuse the website

  • Attempt unauthorized access

  • Engage in activities that could harm the platform or other users

Any misuse may result in restricted access or legal action where applicable.

4. Limitation of Liability

We are not liable for:

  • Delays caused by logistics partners, customs, or external factors

  • Losses resulting from incorrect information provided by the customer

  • Indirect or consequential damages arising from use of the website

5. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

6. Governing Principles

These Terms & Conditions are governed by applicable laws and business regulations relevant to our operating location.

Payment Methods

Payment Methods

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Mobile Money

(Airtel Money & TNM Mpamba)

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Debit & Credit Cards:

Visa, Mastercard

(via secure online gateway)

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Bank Transfer:

Direct payment from local bank accounts

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Instant EFT:

Secure & Real-Time

bank Transfer

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